Shipping Policy
Our shipping policy varies by vendor. Please read below.
Shipping & Delivery
Parcel orders via FedEx, UPS and USPS are usually delivered without a signature. However, LTL/White Glove Delivery do require a designated date and signature for delivery.
When we ship out an order, we will indicate the carrier name along with the shipment confirmation via email. Several days before the expected delivery, the carrier will call you to schedule an appointment. Please setup a day and time that works best for you.
Do you offer a guarantee or warranty on your products?
We do have a 30-day guarantee against Manufacturer Defects. Returns are only accepted with a return authorization number. For a Return Authorization Number, please email cs@homeroots.co
Please note that all shipping charges are non-refundable. Therefore, the following fees and charges will not be reimbursed:
- Delivery charges from GFURN
- Delivery charges to return the product to GFURN
The customer must comply with directions from GFURN staff to facilitate a return.
Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days.
Refunds are typically issued through the same transaction method you used in the original purchase. Should you wish to be refunded through a different method, please call our customer service center at 1-855-55G-FURN (1-855-554-3876)
All returns require an RMA number (Return Merchandise Authorization) issued by GFURN. The warehouse will refuse any returns without this authorization.
To return a purchase, please simply follow these instructions below :
SALE items are considered a FINAL sale and can not be returned for refund.
We are sorry but commercial purchases are not covered by the right to return.
Other than in accordance with GFURN 7-Day Money Back Guarantee, GFURN does not provide refunds.
GFURN reserves the rights to make changes to these terms and conditions without prior notice.
DAMAGED OR FAULTY RETURNS
We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damages do happen once in a while.
All items must be opened and checked by the customer at time of delivery before the delivery person leaves, otherwise we cannot be liable for damage incurred during transit.
If a customer is to receive a damaged or faulty product, they must notify GFURN upon receipt of the goods and follow the correct returns policy as stipulated above. If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to claims@gfurn.com. All damage not noted with the driver present can not be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
GFURN must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted.
Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories and not be used or altered in any way. They must be unmarked and unassembled in any way.
SHIPPING, DELIVERY AND RETURN POLICY
You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, we will issue a refund to you in the amount of the purchase price. We may also request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products. For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.
For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following:
Worldwide Homefurnishings Inc.
200 Romina Drive
Concord, Ontario
1-905-660-9957
info@whionline.com
Shipping Policy: Free Shipping on EVERYTHING WE SELL. Includes all shipments within the contiguous United States.
Shipping
Q: How long does it take to ship an item?
A: Order processing is approximately 3 full business days (we're operational Monday through Friday) for orders shipping with FedEx or UPS. Please then allow an additional 1-6 business days for shipping time.
A: Order processing is approximately 3-5 business days (we're operational Monday through Friday) for orders shipping with a freight carrier. Please then allow an additional 3-7 business days for shipping time.
Q: How does shipping work? How much is the shipping cost?
A: We offer the following shipping options during checkout:
Orders with in-stock goods will be shipped on first-come, first-serve basis within 10 business days, with approved payment. All back orders will ship automatically as product becomes available. We reserve the right to ship items in stock and not hold items for completion. Back orders will remain open for six months after original shipment date. Any cancellations of back ordered goods must be received in writing and confirmed by Regina Andrew. Without such acknowledgment, customer assumes all responsibility.