Shipping Policy
Shipping & Delivery Policy
Please note that all shipping charges are non-refundable. Therefore, the
following fees and charges will not be reimbursed:
- Delivery charges from Minted Space and our affiliated vendors
- Delivery charges to return the product to Minted Space and our affiliated
vendors
The customer must comply with directions from Minted Space to facilitate a
return for damaged or faulty returns.
All returns require an RMA number (Return Merchandise Authorization) issued by
Minted Space. The warehouse will refuse any returns without this
authorization. For a Return Authorization Number, please email
hello@mintedspace.com
DAMAGED OR FAULTY RETURNS
We take great care to make sure your items are shipped safely. Each order is
insured in the unlikely event that damage occurs during the shipping process.
While cases are rare, damages do happen once in a while.
All items must be opened and checked by the customer at time of delivery
before the delivery person leaves, otherwise we cannot be liable for damage
incurred during transit.
If a customer is to receive a damaged or faulty product, they must notify Minted
Space upon receipt of the goods and follow the correct returns policy as
stipulated above. If there is any damage or if any product is defective, you must
tell the driver you reject the delivery due to damage during shipping and note it
on the receipt with ‘Damaged Upon Arrival’. In order to process your claim,
please send us up to three (3) pictures including one of the boxes that the item
shipped in, to hello@mintedspace.com. All damage not noted with the driver
present cannot be claimed. Make sure to keep all of the original packing
material. After delivery is refused, our customer service staff will file a claim and
work with you in a timely manner to arrange a replacement or refund at no
extra cost to you. If the product is accepted and damaged, you will be
responsible for filing a claim with the proper carrier.
Minted Space must issue a return authorization prior to customers returning
goods. Unauthorized returns will not be accepted.
Any damaged or faulty claims after three (3) days of delivery will not be
accepted as a refund.
accepted as a refund.