Returns and Exchange Policy
Eligibility for returns based on customer remorse vary per product. To determine eligibility for a return based on customer remorse, please email us at: firstname.lastname@example.org. Please note most items are ineligible for returns upon customer remorse.
If you have been deemed eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. If parts are found to be missing or the item is damaged, we will not be able to issue a refund.
To start a return, you can contact us at email@example.com. If your return is accepted, you will be responsible for the cost of shipping unless otherwise notified. We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged or Faulty Returns
If a customer is to receive a damaged or faulty product, they must notify Minted Space at firstname.lastname@example.org upon receipt of goods and follow the correct returns policy as stipulated above. If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the boxes that the item shipped in, to email@example.com. For furniture, all damage not noted with the driver present cannot be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. Minted Space must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted.
Any damaged or faulty claims after (3) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories and not be used or altered in any way. They must be unmarked and unassembled in any way.
- Damage Upon Receipt FedEx/UPS Ground: Please send/request your customer to send photos of the carton(s), product damage, and any other details to firstname.lastname@example.org. Photos are required for all damage reports, including photos of the item packaging if/where applicable.
Missing Parts/Missing Shipment
Please provide all required part numbers and quantities of each and email email@example.com.